Shipping Policies
Delivery Timeframes except India:
All orders are processed within 1-2 business days. Please note all processing times are approximate and can be slightly longer when placing an order during a sale period.
Delivery times after processing time is currently 5-7 business days within Australia and 10-20 business days for international orders.
Delivery Timeframes India:
All orders are processed within 7-10 business days. Please note all processing times are approximate and can be slightly longer when placing an order during a sale period. Delivery times after processing time is currently 5-7 business days within PAN India.
Missing an item in a parcel
If you receive your order and are missing an item, please contact us at hello@houseofestela.com
Track your order
When your order is ready to ship, an email with tracking details will be sent to your email address used to place your order.
If you haven't received an email with an update, please check your spam.
Return to sender
We do not take any responsibility for uncollected parcels that are returned to sender, or incorrect addresses that are returned to sender.
If your tracking states that the parcel has been delivered, please check with your local post office.
Incorrect Order
If you have provided the wrong delivery address in error, please email us immediately at hello@houseofestela.com
Unfortunately, if your parcel has already been shipped, we are unable to change the address and the cost to have the parcel reshipped will be at the customer's expense.
The address can only be changed if your order has not been shipped.
From where do we ship your orders?
We ship your orders from Melbourne, Australia or Moga, India
International order
Though we use some of the largest logistics companies for shipping, we are bound in coverage by their reach.
Any Import duties applicable will be borne by the customer and House of Estela will not be responsible for it.
Due to the impact of COVID-19, order processing and shipping time may be delayed. Therefore items may take longer than expected.